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QLC+ won't start when USB enttec connected
Posted: Wed Sep 18, 2024 12:53 pm
by Guus2005
Hi,
QLC+ won't start when USB ENTTEC is connected.
When i disconnect QLC+ starts, yay!
When i plug the USB ENTTEC after QLC+ runs the ENTTEC is not recognised so the lights won't respond to anything.
However when i start QLC+ with the ENTTEC connected at home, everything works fine...
I would like to have i the other way around...
I hope you can help me.
btw working on Windows 10
Thanks for your time!
Guus
[edit]I took the USB ENTTEC from the location to try at home and it works.
I have noticed that it is important to connect the USB ENTTEC before starting QLC+.
Plugging in the USB ENTTEC after QLC+ starts doesn't work.
[/edit]
Re: QLC+ won't start when USB enttec connected
Posted: Wed Sep 18, 2024 3:55 pm
by kenact
One thing to check is that you have the most recent drivers from Enttec installed.
Re: QLC+ won't start when USB enttec connected
Posted: Wed Sep 18, 2024 5:03 pm
by sbenejam
If you connect the Enttec after you have started QLC+ you can update the USB DMX devices by clicking on the Configure icon of the plugin in the Input/Output Mapping tab and then clicking Refresh.
Re: QLC+ won't start when USB enttec connected
Posted: Wed Sep 18, 2024 6:47 pm
by Guus2005
When i connect the USB ENTTEC after QLC+ is running, most of the time QLC+ crashes.
I installed the latest ENTTEC drivers and reinstalled QLC+ and reinstalled the latest ENTTEC drivers for good measure.
After a reboot, QLC+ still crashes when i connect the USB ENTTEC device.
This laptop is a Fujitsu, I'll try to install and run it on a different laptop (DELL XPS)
I am open to suggestions!
Re: QLC+ won't start when USB enttec connected
Posted: Thu Sep 19, 2024 7:27 am
by GGGss
Guus,
I'd start by looking if Enttec is addressable outside of QLC+. Enttec has a tool where you can verify its functionality. If this fails, the fault lies beyond QLC+. If it's an Enttec Pro (you didn't mention the type), the tool is called PRO manager.
A quick look at your system configuration (aparaatbeheer) will reveal if the USB bus is reacting and loading the correct drivers. (Using another USB port may help also).
Re: QLC+ won't start when USB enttec connected
Posted: Thu Sep 19, 2024 2:31 pm
by Lampy101
Guus2005 wrote: ↑Wed Sep 18, 2024 6:47 pm
When i connect the USB ENTTEC after QLC+ is running, most of the time QLC+ crashes.
I installed the latest ENTTEC drivers and reinstalled QLC+ and reinstalled the latest ENTTEC drivers for good measure.
After a reboot, QLC+ still crashes when i connect the USB ENTTEC device.
This laptop is a Fujitsu, I'll try to install and run it on a different laptop (DELL XPS)
I am open to suggestions!
Is your situation the same as this thread?
https://www.qlcplus.org/forum/viewtopic.php?p=73906
My Win 10 machine runs v12 with OPEN USB but does not like v13 in that combination. It hasn't been a problem as I have other interfaces and PCs but I don't know if we ever understood if there's an issue with v13 and OPEN USB?