QLC+ won't start when USB enttec connected

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Guus2005
Posts: 6
Joined: Fri Mar 29, 2024 5:15 pm
Location: the Netherlands
Real Name: Guus van Velthuijsen

Hi,

QLC+ won't start when USB ENTTEC is connected.
When i disconnect QLC+ starts, yay!
When i plug the USB ENTTEC after QLC+ runs the ENTTEC is not recognised so the lights won't respond to anything.

However when i start QLC+ with the ENTTEC connected at home, everything works fine...

I would like to have i the other way around...
I hope you can help me.

btw working on Windows 10

Thanks for your time!
Guus

[edit]I took the USB ENTTEC from the location to try at home and it works.
I have noticed that it is important to connect the USB ENTTEC before starting QLC+.
Plugging in the USB ENTTEC after QLC+ starts doesn't work.
[/edit]
kenact
Posts: 435
Joined: Thu Apr 23, 2015 6:43 am
Real Name: Ken Coughlin

One thing to check is that you have the most recent drivers from Enttec installed.
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sbenejam
Posts: 607
Joined: Sun Apr 12, 2015 6:28 pm
Real Name: Santiago Benejam Torres
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If you connect the Enttec after you have started QLC+ you can update the USB DMX devices by clicking on the Configure icon of the plugin in the Input/Output Mapping tab and then clicking Refresh.
Guus2005
Posts: 6
Joined: Fri Mar 29, 2024 5:15 pm
Location: the Netherlands
Real Name: Guus van Velthuijsen

When i connect the USB ENTTEC after QLC+ is running, most of the time QLC+ crashes.
I installed the latest ENTTEC drivers and reinstalled QLC+ and reinstalled the latest ENTTEC drivers for good measure.
After a reboot, QLC+ still crashes when i connect the USB ENTTEC device.

This laptop is a Fujitsu, I'll try to install and run it on a different laptop (DELL XPS)

I am open to suggestions!
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GGGss
Posts: 3052
Joined: Mon Sep 12, 2016 7:15 pm
Location: Belgium
Real Name: Fredje Gallon

Guus,

I'd start by looking if Enttec is addressable outside of QLC+. Enttec has a tool where you can verify its functionality. If this fails, the fault lies beyond QLC+. If it's an Enttec Pro (you didn't mention the type), the tool is called PRO manager.
A quick look at your system configuration (aparaatbeheer) will reveal if the USB bus is reacting and loading the correct drivers. (Using another USB port may help also).
All electric machines work on smoke... when the smoke escapes... they don't work anymore
Lampy101
Posts: 16
Joined: Tue Jul 09, 2024 9:57 pm
Real Name: Robert Dobbs

Guus2005 wrote: Wed Sep 18, 2024 6:47 pm When i connect the USB ENTTEC after QLC+ is running, most of the time QLC+ crashes.
I installed the latest ENTTEC drivers and reinstalled QLC+ and reinstalled the latest ENTTEC drivers for good measure.
After a reboot, QLC+ still crashes when i connect the USB ENTTEC device.

This laptop is a Fujitsu, I'll try to install and run it on a different laptop (DELL XPS)

I am open to suggestions!
Is your situation the same as this thread?

https://www.qlcplus.org/forum/viewtopic.php?p=73906

My Win 10 machine runs v12 with OPEN USB but does not like v13 in that combination. It hasn't been a problem as I have other interfaces and PCs but I don't know if we ever understood if there's an issue with v13 and OPEN USB?
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