Page 1 of 1

DMX-AN not getting output!

Posted: Tue Aug 21, 2018 1:44 am
by mykdw
Hello I am using the DMX-AN and I have used this interface with Lightkey and it works great. I want to try this software for the multiple universes but I am having lots of trouble. I have setup my interface, i thought correctly but I am not getting any output. It recognizes the interface and packets are being sent. It just feels like something is blocking the output... like my interface is not supported? Can someone please help me out? Here are some screenshots of my setup. I am not sure what I am missing here? Any help would be appreciated.

Re: DMX-AN not getting output!

Posted: Tue Aug 21, 2018 6:51 am
by mcallegari
You might need to set Universe to 1 and 2 (like in your device settings panel), and not 0 and 1.

Re: DMX-AN not getting output!

Posted: Tue Aug 21, 2018 2:42 pm
by mykdw
I thought that too but when I try and change the universe from 0 to 1 it keeps reverting back to 0? Is this a glitch?

Re: DMX-AN not getting output!

Posted: Wed Aug 22, 2018 2:47 am
by mykdw
Well I am not really getting any help so I guess i am going to give up. too bad because it looks like it could be nice.

Re: DMX-AN not getting output!

Posted: Wed Aug 22, 2018 7:19 am
by mcallegari
Some settings are not saved until you save a project. Just create an empty one and save. Settings should stick in there.

Re: DMX-AN not getting output!

Posted: Wed Aug 22, 2018 9:29 am
by GGGss
See the other thread
and again ... set QLC+ to send to your 2.0.0.1 device (it needs unicasts, not multicasts)

Re: DMX-AN not getting output!

Posted: Wed Aug 22, 2018 4:01 pm
by mykdw
I have done that and I am still not getting anything I just don't know what I am missing. I know the interface works because if I switch over to lightkey it works fine. Here are some more screenshots:

Re: DMX-AN not getting output!

Posted: Wed Aug 22, 2018 5:21 pm
by mcallegari
[moderator hat on]
Locking this one since A) doesn't help the community at all and B) there's a duplicate thread in usage questions.