Lights go off

[Peval]

Hi all,
last Saturday I had a show and it was the first time I used the new equipment:
PC running Windows 7 (64bit) Professional.
QLC+ 4.12.7
Eurolite USB-DMX512Pro Interface Mk2
Korg NanoControl2
Flash-F7000300-LED-PAR-64-7x10W-RGBW-4in1 (8 fixtures in total)

I completed the setup of all lights, storing scenes and setting the Virtual Console according to my needs.
Waiting for the beginning of the show I noticed that all Lights go off, stay off for a couple of seconds and then back on again.
The behaviour was the same for all created scenes and very random. Sometimes more frequent some other less.
So, I decided to go back to the physical Lightning Console (I have a Eurolight Scene Setter 24/48).
But for the future I prefer to give up with the physical console and to continue using the above mentioned equipment.

Any idea how to solve the problem?
Pease let me know.
Many thanks.
Paolo

[SPOPATT]

Step one would be to share your show file

[MichelSliepenbeek]

Might be a Windows Power Saving issue: https://www.isunshare.com/computer/5-st ... ndows.html

[Peval]

Thanks a lot. I will check first if the Power Saving setting will solve the problem. If not, I will get back to you sharing the show file.
Many thanks for now.

[Peval]

Hi all,
at the regards of the above mentioned problem, I think I found the reason.
I was using Wireless DMX (Tx-Rx) and it seems that the Transmitter is not "fully compatible" with the Eurolite USB-DMX512Pro Interface Mk2.
I replaced the Wireless system with cable and the problem is over.
I don't know if this is really the cause of the problem, but at least I found a solution after many try.
If someone has any further idea, or similar experiences to share, it will be very welcome.
Many thank in advance.
Best regards
Paolo