USB interface not seen on OSX

The issues found when using the Input/Output Manager panel
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Malcomito
Posts: 2
Joined: Thu Jun 01, 2017 5:42 pm
Real Name: Mauro Diego Solis

Hi everyone, sorry by my mistakes in english, but my natural language is spanish :D Im from Argentina.
I have a problem with a interface that i´ve buyed from http://www.electrotas.com.ar, and is working great on Windows with QLC+. Now i´m testing it on Mac (and later on Linux) and i found this problem.
I have two macs, one Macbook Pro late 2011 with OSX High Sierra 10.13.6, and a Macbook Air 2013 also with High Sierra 10.13.6. I'm using QLC+ 4.11.2. The problem appears on both computers.

This interface has two ports, using the FTDI chip. I´ve read all the docs, and installed the latest D2XX drivers downloaded from the website. But the interface didn´t appear on te I/O tab. Is seen on the System Profiler of the OS, but not in the QLC+.
I´ve seen maybe a problem. The interface has a PID of 6010 (according of the documentation that enables the two ports) but, the drivers only recognizes a PID 6001.
The manufacturer has send me a template for the eeprom, changing the PID and now appears on QLC+, but only one interface. Going back to the PID 6010, the interface dissapears again. The strange thing is that the manufacturer told me that other clients are using the same interface unmodified, but with QLC+ 4.10.4.
Somebody have any tips?. The interface works great on Windows with PID 6010 (seeing two ports) but with PID 6001 i see only one port (then i see that the information from the manufacturer is true about the PID)
Thanks in advance.
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mlohrey
Posts: 243
Joined: Mon Apr 20, 2015 5:07 am
Real Name: Mark Lohrey

Have you tried this from the guide?

7.2 Temporarily Unload (all versions of OS X)
Note: this method works on all versions of OS X.
It is possible to unload Apple's VCP for the current session, i.e. until the next reboot:
sudo kextunload -b com.apple.driver.AppleUSBFTDI
(If a warning message indicates that the kext can't be unloaded, then reboot and retry the above command.) To reload:
sudo kextload -b com.apple.driver.AppleUSBFTDI
The kextunload and kextload commands can be run in any directory.
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Malcomito
Posts: 2
Joined: Thu Jun 01, 2017 5:42 pm
Real Name: Mauro Diego Solis

Yes, everything from the guide.
I have deleted the VCP drivers of Apple, then i can´t unload it because didn't exist.
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