Video starts only on second attempt

illuminati235 · Tue Feb 12, 2019 12:44 pm

Hey everybody,

we've got a QLC+ system on a Windows 10 PC (Version 4.12).

It is used to control lights, music and videos in a hotel. The codec-package is installed.

When I try to start a video (direct in settings menu, as a function or in the virtual console), it won't start. If I switch the function off and start it again, it'll play. So the files are only played on the second attempt.

I did a little workaround with a chaser as a startup function, which plays all video files in an order for 1 second. Then, the other functions will work (most time, not always).

Does anyone know a solution for this?

Thanks a lot.

illuminati235 · Thu Feb 21, 2019 1:00 pm

Any ideas? I need to get this working

GGGss · Thu Feb 21, 2019 5:42 pm

Try a 'dummy' step with a duration, inside your chaser - in between vid's ... may that helps???

kenact · Tue Mar 12, 2019 4:47 am

I recall that being a problem several years ago, but I believe it was fixed at one point. I will test some of the previous versions to see if I'm correct.

kenact · Tue Mar 12, 2019 5:19 am

It looks like the problem was first fixed in version 4.10.4, but was broken again in 4.11.2.

The video works properly in:
4.10.4
4.10.5b
4.11.0
4.11.1

In subsequent versions, video does not start the first time.

In versions prior to 4.10.4, video always starts in Screen 1 the first time.

I hope that's helpful Massimo.

kenact · Wed Mar 13, 2019 1:41 pm

The tests I ran were all on the same laptop.

Win 10 Pro x64
2.4 ghz Dual Core Processor
8 gb Ram
Mobile Intel 965 Express Display Adapter

Ran another test on my tower
Win 10 Home x64
2.6 ghz i6 12 Core
32 gb Ram
nVidia Geforce GTX 970 1 gb Ram

4.10.4 through 4.11.1 work properly for video
4.11.2 through 4.12.1 video doesn't work at all. Video file plays, and sound for video is heard, but will not display on either monitor.

Both systems use the same monitors & monitor configuration

VGA monitor 1
1680x1050

DVI monitor 2
1050x1680

mcallegari · Wed May 01, 2019 11:57 am

Can you please try the latest test version (QLC+_4.12.2.48.exe) ?
First playback should be improved

kenact · Thu May 02, 2019 1:21 pm

Massimo, I can't seem to find that download.

mcallegari · Thu May 02, 2019 1:47 pm

Step back.
Are you aware of the existence of test versions ?

kenact · Fri May 03, 2019 2:15 am

I looked there, but didn't initially see the Windows downloads.

Massimo, I ran tests on my laptop:

Win 10 Pro x64
2.4 ghz Dual Core Processor
8 gb Ram
Mobile Intel 965 Express Display Adapter

and on my tower:
Win 10 Home x64
2.6 ghz i6 12 Core
32 gb Ram
nVidia Geforce GTX 970 1 gb Ram

Videos play as expected. If assigned to screen 2, the video plays on screen 2, the first time & every time.

Thanks again Massimo