Constantly crashing

Sean Bout · Tue Feb 03, 2015 6:05 pm

Hi, I'm using 4.8.3 on Mac OS 10.8.5.
QLC constantly crashes in this version. If I try to open an older project, create a new project, save a new project, import fixture etc it just crashes. I need to open an older project that was created in 4.8.2 by double clicking on the .qxw file and then editing that file and then doing a Save As. And When I open files, I have to double click the .qxw file to open it. Any known issues about this?
Thanks.

Sean Bout · Wed Feb 04, 2015 2:32 pm

Just downloaded 4.8.2 and the same thing is happening there :-/

Chris de Rock · Wed Feb 04, 2015 2:35 pm

if something crashes on osx, most times you get an error report. is it possible for you to post this report?

dmxWolf · Wed Feb 04, 2015 2:37 pm

Are the files in another folder other than the main QLC+ folder? I believe I read this is a known issue that's fixed in the next release. Your .qxw files have to be in the main QLC+ folder. (C:\QLC+\file.qxw)

OOPS, my bad. The folder issue was about a bug with the input/output tab.

Jano Svitok · Wed Feb 04, 2015 2:40 pm

No, that issue was windows only.

Report would certainly help.

Sean Bout · Wed Feb 04, 2015 2:45 pm

Thanks for replying(whew)

. All the files are in the QLC+ folder in Apps. Should I just paste the crash report here or send it as a text file?

Sean Bout · Wed Feb 04, 2015 2:48 pm

Attaching 2 files...
1 is the report on Opening a file and 2 is report on trying to import a Fixture.
BTW this is 4.8.3

Jano Svitok · Wed Feb 04, 2015 2:49 pm

Add it as an attachment here.

Massimo Callegari · Wed Feb 04, 2015 2:55 pm

Not sure but it seems to be related to the MIDI plugin.
Try to delete the QLC+ preferences file

Sean Bout · Wed Feb 04, 2015 2:58 pm

Are you talking about the info.plist in the Package Contents? If not then where would I find the pref file? Thanks guys.

Massimo Callegari · Wed Feb 04, 2015 3:01 pm

If I remember (and searching this forum) they should be in
$HOME/Preferences/net.sf.Q Light Controller...

Maybe some OSX user can help here.

Sean Bout · Wed Feb 04, 2015 3:15 pm

Still can't seem to find out which file to delete. Actually, I suspected it to be some MIDI problem. Now that you mentioned it, I think the problem happened after installing the Native Instruments Maschine Controller. I'd like to to do a clean install of QLC+ but that damn preferences still show the installed controllers from earlier.

Jano Svitok · Wed Feb 04, 2015 3:18 pm

try this: http://www.qlcplus.org/docs/parameterstuning.html

Sean Bout · Wed Feb 04, 2015 3:31 pm

Thanks for that Jano.This is what happens

rm net.sf.Q Light Controller Plus.plist
rm: net.sf.Q: No such file or directory
rm: Light: No such file or directory
rm: Controller: No such file or directory
rm: Plus.plist: No such file or directory

When I list the files it shows in the directory but when I try to execute it doesnt. But i removed a file called qlcplus.plist accidentally :-/

Massimo Callegari · Wed Feb 04, 2015 3:36 pm

Oh
my
god

rm 'net.sf.Q Light Controller Plus.plist' (as written in the documentation)

OR

rm net.sf.Q\ Light\ Controller\ Plus.plist

Sean Bout · Wed Feb 04, 2015 3:41 pm

as in the documentation. I pasted what i had typed in the terminal.

Massimo Callegari · Wed Feb 04, 2015 3:59 pm

Chapter 2:
On Linux and OSX use the rm 'filename' command to delete the configuration file

Sean Bout · Wed Feb 04, 2015 4:13 pm

Aaah. I didn't put the quotes. Deleted that file. Nothing has changed. Still crashes when hitting the 'Open' icon.
Appreciate the help guys.

david garyga · Wed Feb 04, 2015 4:48 pm

> I think the problem happened after installing the Native Instruments Maschine Controller

I know it's not ideal, but for the sake of science: can you try uninstalling the NI Machine Controller ?

Sean Bout · Wed Feb 04, 2015 5:04 pm

I tried removing everything Native Instruments. .plist extensions
No luck.